Terms of service

1. GENERAL PROVISIONS

1. Regulations of the ondaFlo online store sets out general principles and conditions regarding:
   1. using the Online Store,
   2. concluding contracts for the sale of Products and contracts for the provision of services offered via the Online Store,
   3. rights and obligations of the Seller, Customers and Users using the Store.
2. The condition for placing an Order and concluding an Agreement is acceptance of the provisions of the Regulations. 
3. By accepting the Regulations, the Customer agrees to all provisions of the Regulations and undertakes to comply with them.
4. Acceptance of the Regulations is voluntary, but necessary to conclude the Agreement and place an Order by the Customer.
5. The Seller sells Products and provides Services electronically in accordance with the Regulations and legal provisions.
6. To the extent not regulated in the Regulations, the provisions in force in the territory of the Republic of Poland shall apply, in particular:
   1. Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2024, item 1513, as amended);
   2. Act of April 23, 1964, Civil Code (Journal of Laws of 2025, item 1071, as amended);
   3. Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2024, item 1796, as amended);
   4. Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR).
7. Information about the Products, in particular their descriptions, technical parameters and prices, does not constitute an offer within the meaning of the Civil Code, but is only an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
8. Sales and delivery of Products are carried out in selected European Union countries, in particular in the territory of:
   1. the Republic of Poland,
   2. Federal Republic of Germany,
   3. Republic of Austria,
   4. Kingdom of Belgium,
   5. Kingdom of the Netherlands,
   6. French Republic.
      (hereinafter referred to as "Territory”).
9. The Online Store website is available in Polish, English, German and French.

2. DEFINITIONS

The terms used in the Regulations mean:

1. Statute – this document specifying the rules for concluding and performing sales contracts in the Online Store and providing Services electronically; 
2. Online store/Store – website run by the Seller, available at: https://ondaFlo.com , https://ondaFlo.de , https://ondaFlo.pl , together with all subpages constituting its integral part, enabling purchase of Products from the Seller; 
3. Seller – ondaFlo limited liability company with a permanent business address in Konin, ul. Leszczynowa no. 23, postal code 62-500 Konin, using the NIP number 6653083394, REGON 54377602000000;
4. Product – movable item offered for sale via the Online Store;
5. User – means everyone (a natural person, a legal person or an organizational unit with legal capacity), who uses the Online Store lawfully;
6. Client – User who registered a Customer Account in the Seller's Online Store or purchased a Product with registration or purchased a Product without registration;
7. Consumer – a consumer is considered to be a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity, as well as an Entrepreneur with Consumer rights;
8. Entrepreneur with Consumer rights – a natural person concluding an Agreement directly related to his or her business activity, when the content of this agreement shows that it does not have a professional character for this person, resulting in particular from the subject of his or her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity;
9. Registration - a one-time activity consisting in the User creating a Customer Account in the Seller's Online Store, performed using the administration panel provided by the Seller on the Store's website;
10. Customer Account – marked with login and password a set of data identifying the Customer and technical settings created for the Customer at his request within the Online Store, as well as order history enabling the use and management of orders in the Online Store;
11. Login – an activity consisting in entering a string of characters (login and password) necessary to gain access to the Customer Account. The login is set independently by the Customer during the Registration process;
12. Order form – an electronic form available on the Platform's website guiding the User through the Order process for the purchase of Digital Products or Services;
13. Order - the Customer's declaration of will expressing the direct will to conclude the Agreement at a distance, submitted using means of distance communication, specifying the Product, as well as the information necessary to conclude and perform the Agreement, indicated in the content of the Order, such as the method of payment, method of delivery, Customer's data;
14. Electronic Payment System – electronic payment system through which you can make payments for the ordered Product, operating on the basis of separate regulations of the entity running the given website (e.g. Przelewy24);
15. Civil Code - Act of April 23, 1964, Civil Code (consolidated text: Journal of Laws of 2025, item 1071, as amended);
16. Consumer Law – Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2024, item 1796, as amended), 
17. Services provided electronically – provided by the Seller electronically via the website free and voluntary services consisting in viewing information posted on the Store's website, presenting Products, providing an Order Form enabling the placing of an order, as well as providing a contact form and the Newsletter service.
18. Newsletter – a free service (requiring the User's prior consent to its provision) consisting in regular/periodic automatic receipt by the User of commercial information related to the Store's offer to the e-mail address provided by him, in particular information about the current offer of Products; The Newsletter service is provided for an indefinite period of time, and the User may immediately unsubscribe from the Newsletter service at any time and without giving a reason by sending a request via the opt-out option available in each message received as part of the Newsletter service.
    

3. MINIMUM TECHNICAL REQUIREMENTS

1. To use the Store you need:
   1. device with internet access, 
   2. current web browser,
   3. an active and properly configured email account,
2. The Seller takes all actions to ensure the security of connections to the Store.
3. If possible, the User should take actions related to the security of connections to the Store (e.g. by installing anti-virus software).
4. Despite observing the principles of utmost care and using appropriate systems to protect against the harmful influence of third parties, using the Store's website may involve potential threats. The Seller identifies threats that should be taken into account by the Customer, in particular: the possibility of receiving unsolicited commercial information, the possibility of sending false electronic messages on behalf of the Seller ("phishing"), the possibility of unauthorized eavesdropping or viewing of correspondence ("spyware"), or the possibility of malware operation.
5. The Seller is not responsible for:
   1. damage resulting from the use or inability to use the Store, as well as resulting from the direct or indirect use of information contained on the Store's website,
   2. activities of third parties operating hardware and software that ensure the correct and uninterrupted operation of the Internet,
   3. damage resulting from damage to the User's computer equipment or its resources in connection with the use of the Store, in particular as a result of computer viruses and other harmful software entering the User's IT system,
   4. lack of availability of the Store occurred in connection with a failure of the telecommunications communication system and for other consequences of faulty operation of telecommunications connections and damage caused by them, regardless of the reasons.
   5. damage resulting from providing incomplete or false information in the Order Form.
6. The Store does not send e-mails or text messages containing an obligation to install software, requests for payment, warnings, requests for passwords, etc. If the above circumstances are found, the User is obliged to immediately notify the Seller by contacting him by e-mail at the following address: support@ondaFlo.com
   

 

4. RULES FOR USING THE STORE

1. In order to take advantage of the Store's offer, the Customer is obliged in particular to:
   1. compliance with the provisions of the Regulations;
   2. use the Online Store in a way that does not interfere with its operation, in particular through the use of specific software or devices;
   3. not to take actions such as: sending or posting unsolicited commercial information in the Online Store, undertaking IT activities or any other activities aimed at obtaining information not intended for the Customer;
   4. using the products and services offered by the Seller in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with customs adopted in a given area;
   5. not providing or transmitting content prohibited by applicable law;
   6. use the services offered by the Seller in a way that is not burdensome for other Customers and the Seller, respecting their personal rights (including the right to privacy) and all their rights;
   7. use any content posted in the Online Store, protected by copyright of the Seller or third parties, only within the scope of permitted personal use. Using the content in any other scope is permitted only with the express consent of an authorized person.
2. The Seller reserves the right to temporarily discontinue sales within the Online Store due to maintenance activities or activities related to website modifications and any modification of the Store without notifying about such intention, as well as to delete the Customer Account in the event of an interruption in its use lasting longer than 12 (twelve) months. 
3. Exclusive rights to the content made available as part of the Online Store (photos, descriptions, etc.), in particular personal and property rights, copyrights, related rights, the name of the Online Store, logo, trademark, graphic elements, software and database rights are subject to legal protection and are vested in the Seller or entities with which the Seller has concluded appropriate agreements.
4. Product photos posted in the Store are for illustration purposes only. The colors of the products may differ slightly from the real ones due to the individual settings of the Customer's computer equipment (e.g. color saturation, proportions).

5. ORDERS

1. Users authorized to place orders for Products offered by the Online Store are:
   1. having the status of a registered Customer in the Online Store,
   2. not having the status of a registered Customer in the Online Store - making purchases without the account registration procedure (purchase without registration).
2. The status of a registered Customer of the Online Store is obtained after:
   1. correct completion of the registration form available on the Store's website and setting the login and password by the Customer, and
   2. activating the account by clicking on the activation link sent to the Customer's e-mail address,
      
      provided that:
      1. during registration, the Customer's e-mail address is required,
      2. login and password are confidential; The Customer is obliged not to disclose the access password to any third party and is solely responsible for any damage caused as a result of its unauthorized disclosure;
      3. with each subsequent order, the Customer uses the previously established login and password. After using the login and password set by the Customer, he or she can update the data provided when registering in the customer account;
      4. The Customer accepts the need to have a current and active e-mail address in order to create and use the Customer Account and make purchases via the Online Store;
      5. the e-mail address provided by the Customer in the Registration process or when making purchases is used for correspondence related to sales within the Online Store.
3. Orders from customers are accepted:
   1. 24 hours a day (provided that the Order is processed only during the working hours of the Online Store, i.e. from 9:00 a.m. to 3:00 p.m.
   2. via the Seller's website or via platforms such as Amazon, eBay, Allegro.
4. In order to successfully place a Product Order, the Customer should perform at least the following actions: 
   1. choose the type of Product,
   2. choose the color/size of the product
   3. select the number of pieces of the Product; 
   4. provide at least the following data:
      1. name and surname or company of the Customer (along with the name and surname of the person placing the order on his behalf),
      2. Customer's residential address or registered office address,
      3. address for delivery of the order (if different from the address of residence or registered office),
      4. NIP number (in case of purchase as an entrepreneur),
      5. contact telephone number, 
      6. contact e-mail address,
   5. choose payment method,
   6. choose the delivery method,
   7. confirm the order by clicking "I order with the obligation to pay",
   8. make payments using the quick payment method. 
5. When placing an Order, the Seller provides the Customer with information about the approximate order processing time. By submitting the instruction "I order with the obligation to pay", the Customer accepts the previously indicated order processing time.
6. The contract with the Customer is concluded upon submission of the instruction "I order with the obligation to pay".
7. If the Customer fails to pay, the order will be canceled, which means the Seller withdraws from the contract. 
8. After placing the order, the Customer receives by e-mail:
   1. confirmation of receipt of the Order,
   2. confirmation of acceptance of the Order for execution,
   3. shipping confirmation,
   4. invoice,
   5. regulations or link to the Regulations.
9. The execution of the order begins after the payment is credited to the Seller's bank account for the placed Order and the Seller confirms acceptance of the Order in the form of an e-mail sent to the Customer.
10. The Order is processed within the time specified to the Customer when placing the Order. 
11. If, for reasons beyond the Seller's control, the Order cannot be completed due to the lack of Product availability, the Customer will be informed immediately, but no later than within 3 business days from the date of placing the Order. In such a case, the Seller will refund the amount received from the Customer for the unfulfilled Order. Instead of a refund, the Customer may agree to extend the order processing time.
12. If the Customer delays in indicating the missing Product specification or the exact place of delivery of the Product, the Seller may withdraw from the contract after the expiry of the additional deadline set for the Customer by e-mail or telephone.
13. The place of fulfillment of the order may be determined in the Territory.

6. PRE-ORDER

1. The Store allows Customers to place orders in pre-sale mode (hereinafter: "Pre-order") for Products that are not yet available for regular sale or have not yet been introduced to the market at the time of placing the Order.
2. Placing an Order in the Preorder mode constitutes the conclusion of a sales contract under the terms and conditions specified in these Regulations, subject to the detailed provisions indicated in the description of a given Product.
3. Information that a given Product is available only in Preorder mode is clearly marked on the Product page
4. Before placing a Preorder order, the Customer is informed about:
   1. estimated date of order completion (shipping or making the Product available);
   2. the nature of the estimated completion date and the possibility of changing it;
   3. all significant features of the Product known on the date of placing the order.
5. The Store confirms acceptance of the Preorder Order immediately, no later than within 24 hours of its submission, by sending a confirmation to the Customer's e-mail address. 
6. The estimated completion date of the Preorder order (product shipment) is always provided on the Product page and in the order confirmation.
7. The completion date is indicative. The Store undertakes to immediately - no later than within 7 days - inform the Customer about any change in the estimated completion date, indicating the new expected date.
8. If the Product is not completed (sent) within the deadline specified in the order confirmation or within the deadline resulting from the last update, the Customer has the right to set an additional deadline for the Store, and after its ineffective expiry - the right to withdraw from the contract in accordance with Art. 543 of the Civil Code or on general principles.
9. If the execution of a Preorder order turns out to be impossible for reasons beyond the control of the Store (in particular as a result of the manufacturer's failure to produce the Product, discontinuation of production or force majeure), the Store will immediately inform the Customer about the obstacle and about the cancellation of the order.
10. In the situation referred to in section 9, the Store returns to the Customer all payments made by him within 14 days from the date of informing the Customer about the cancellation of the order, without deducting any handling fees.
11. Canceling the order by the Store does not exclude the Customer's rights under generally applicable law.
12. The provisions of the Regulations apply to complaints about Products purchased in the Preorder mode.

7. PRODUCT PRICES

1. All Product prices presented in the Store are gross prices, i.e. they include value added tax (VAT) at the rate appropriate for a given product.
2. The VAT rate included in the price of the goods depends on the European Union Member State to which the goods are to be delivered (country of destination), in accordance with the provisions on intra-Community distance sales of goods (EES).
3. The price of the goods presented to the Buyer in the Store is each time recalculated and displayed taking into account the VAT rate applicable in the country of delivery, after the Buyer indicates the delivery address or selects the country of destination. Before the Buyer indicates the country of delivery, prices may be presented using the Polish VAT rate - in such a case, the Store clearly informs about this fact.
4. The final price of the goods, including the appropriate VAT rate of the country of delivery, is presented to the Buyer at the latest at the order summary stage, before the Buyer submits a declaration of will to conclude the contract (before clicking the button confirming the order with the obligation to pay).
5. The prices of goods do not include delivery costs, which are indicated separately when placing the Order.
6. The price of the product is determined individually depending on the Product specification indicated by the Customer when placing the order.
7. The Seller offers free delivery for Orders with a value exceeding the amount PLN 500.
   
   

 

8. PAYMENT AND DELIVERY METHODS

1. The Seller allows the following payment methods for the Order:
   1. payment cards: Visa, Mastercard, American Express, Maestro, UnionPay
   2. BLIK, Bancontact, Przelewy24
   3. digital wallets: Apple Pay, Google Pay
2. Delivery will be made via the apaczka.pl website. 
3. The seller does not provide delivery services. It is recommended to provide support during the contribution process.
4. The buyer is obliged to provide a correct and complete delivery address. 

9. RETURNS (WITHDRAWAL FROM THE CONTRACT)

1. The Consumer has the statutory right to withdraw from the Sales Agreement within 14 days from the date of delivery of the Product.
2. To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw from the contract within 14 days from the date of delivery of the Product by way of an unambiguous statement submitted via return form on the Store website https://ondaFlo.com, https://ondaFlo.de, https://ondaFlo.pl, or by e-mail to the following address: support@ondaFlo.com You can also use the sample withdrawal form, but this is not obligatory (Appendix No. 1 to the Regulations). In order to meet the deadline for withdrawal from the contract, it is sufficient to send the Seller information regarding the exercise of the right to withdraw from the contract before the expiry of 14 days.
3. In the event of withdrawal, the contract is considered null and void. In such a case, the Seller will refund the payment received from the Customer, provided that the Customer sends back the returned Product in a condition consistent with the provisions below. 
4. In any case, the Seller may withhold the refund of payments received from the Consumer until he receives the Product back and accepts the return. 
5. The direct costs of delivering the Product returned to the Store following withdrawal from the contract are borne by the Consumer. In the event of withdrawal from the sales contract for a Product which, due to its nature, cannot normally be sent back by post, return costs may vary depending on the actual weight of the Product, shape (in particular the length of the longest side of the Product), the distance from the place of sending to the place to which the Product is returned and the transport/courier company whose services the Consumer will use. 
6. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. NOTE: "Determining the nature, characteristics and functioning of items" only means trying and trying on items in a way that is possible and customary in stationary stores.
7. The returned Product should be packaged in an appropriate manner to ensure no damage during transport, and the Product should be packed in its original, undamaged packaging.
8. If the returned Product is damaged or does not meet the conditions referred to in section 7-8 above, the Seller has the right to reduce the refunded amount in the part in which the value of the Product has decreased, and if this is impossible - refuse to refund the price. 
9. The Product should be returned to the Seller's address: RETURNS - SKLEP ondaFlo Sp.z.o.o ul. Leszczynowa 23 postal code 62-500 Konin.
10. The refund will be made using the same payment method used by the Customer in the original transaction, unless the Customer expressly agrees to a different solution.
11. The provisions of this paragraph do not apply to Customers who are not Consumers or Entrepreneurs with Consumer rights.
    
    

 

10. COMPLAINTS

1. The Seller is responsible for compliance with the contract of the Products that were purchased in his Store by the Customer who is a Consumer. The basis and scope of the Seller's liability towards Customers who are Consumers in the event of non-compliance of the Product with the contract and the rights of such Customers are specified in Consumer Rights 43a et seq. 
2. Complaint claims are recognized on the basis of the proof of purchase presented by the Customer or the Order number.
3. Complaints should be submitted to complaint formm available on the Store's website: https://ondaFlo.com , https://ondaFlo.de , https://ondaFlo.pl , or by e-mail to: support@ondaFlo.com
4. In the complaint, the Buyer indicates: 
   1. order information (number, order date, invoice number),
   2. Customer data (name, surname, address, email address),
   3. information regarding the complained Product (date of filing the complaint, date of finding the defect, product name, price, number of pieces of the Product complained about,
   4. photographic documentation of such a Product (allowing for the assessment of complaints) 
   5. description of the defect,
   6. expected solution (specification of the client's request). The Customer may demand a price reduction or withdraw from the contract if the defect is significant, unless the Seller immediately and without excessive inconvenience to the Consumer replaces the defective Product with a defect-free Product. This limitation does not apply if the Product has already been replaced by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free one. The reduced price should be in such proportion to the price resulting from the contract that the value of the item with a defect remains in proportion to the value of the item without the defect.
5. NOTE: The Customer is not automatically obliged to return the Product. The Seller decides whether the Product should be sent back to verify the existence of a defect. If it is necessary to send a defective Product, the Seller will contact the Customer regarding this matter and agree on the form of delivery. 
6. If it is necessary to return the Goods, the Seller notifies the Customer and sends him a shipping label along with an order for collection by the courier on the indicated day. 
7. The customer may be asked to provide additional information necessary to consider the complaint.
8. The Consumer's complaint is considered within 14 days from the date of receipt of the complete notification. The customer receives the resolution of the complaint to the e-mail address provided in the complaint.
9. If, after examining the Product, it turns out that the complaint is groundless, in particular if there is no defect or the defect was caused by reasons attributable to the Customer (e.g. as a result of incorrect use or independent modifications), the Seller:
   1. returns the Product to the Customer to the address indicated in the complaint and
   2. charges the Customer with the costs of transporting the Product incurred in connection with the consideration of an unjustified complaint - and the Customer will each time be informed about the amount of these costs before returning the Goods and obliged to cover them within the deadline indicated by the Seller.
10. After completing the complaint procedure, the Consumer may use extrajudicial methods of dealing with complaints and pursuing claims, in particular, use mediation procedures provided by the Provincial Inspectorates of the Trade Inspection or permanent consumer arbitration courts operating at the Provincial Inspectorates of the Trade Inspection. Detailed information on out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Provincial Inspectorates of the Trade Inspection. Important information in this regard can also be obtained on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl. The use of extrajudicial means of dealing with complaints and pursuing claims is voluntary and may only take place if both parties to the dispute consent to it. The above provision is for information purposes and does not mean that the Seller consents to participate in extrajudicial methods of dealing with complaints and pursuing claims (resolving disputes).
11. In relation to a Customer who is not a Consumer or an Entrepreneur with Consumer rights, in accordance with Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards such a Customer is excluded.
    

 

11. PERSONAL DATA PROTECTION

1. The administrator of the User's and Customer's personal data is the Seller.
2. Providing personal data by the Customer is voluntary, but necessary to create a Customer Account, place an order and conclude a Product sales contract.
3. Detailed information regarding the processing and protection of personal data is available at: https://ondaFlo.com , https://ondaFlo.de , https://ondaFlo.pl, among others in the "Privacy Policy" tab and in the information clauses dedicated to individual forms available on the website.

12. FINAL PROVISIONS

1. In all matters not regulated in the Regulations, generally applicable provisions of Polish law shall apply, in particular:
   1. provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2020, item 344, as amended),
   2. provisions of the Civil Code,
   3. provisions of the Consumer Rights Act.
2. The provisions of the Regulations do not exclude or limit any rights of the Consumer due to defects in the Products, which he is entitled to under mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and mandatory legal provisions granting rights to the Consumer, these provisions shall prevail.
3. The content of the Regulations is available free of charge to all Customers in an electronic version on the Store's website https://ondaFlo.com , https://ondaFlo.de , https://ondaFlo.pl
4. The Seller reserves the right to change the Regulations (subject to prior e-mail notification of such a change sent to the Customer 30 days in advance) only in the event of a change in the legal provisions governing the sale of Products or the provision of services electronically by the Seller affecting the mutual rights and obligations specified in the contract concluded between the Customer and the Seller, or in the event of a change in the interpretation of the above legal provisions as a result of court decisions or recommendations of relevant authorities, as well as in the event of a change in the method of providing services due solely to technical or technical reasons. technological (in particular updates of technical requirements regarding browsers, payment and delivery methods) indicated in these Regulations. The change in the Regulations does not affect the sales contracts concluded by the Customer and the Seller before the change in the Regulations.
5. These Regulations enter into force on May 1, 2026 and apply to sales contracts concluded from that date.