Terms and Conditions — archived version (1.06.2026–14.08.2026)

This document is a translation provided for information purposes only. In the event of any discrepancies, the Polish version of the Terms and Conditions shall prevail.

Archived version of the Terms and Conditions — applicable to sales contracts concluded in the period from 1.06.2026 to 14.08.2026. The current Terms and Conditions can be found here.

1. GENERAL PROVISIONS

The Terms and Conditions of the ONDAFLO online store set out the general rules and conditions concerning:
1. the use of the Online Store,
2. the conclusion of contracts for the sale of Products and contracts for the provision of services offered via the Online Store,
3. the rights and obligations of the Seller, Customers and Users using the Store.
Acceptance of the provisions of the Terms and Conditions is a prerequisite for placing an Order and concluding a Contract.
By accepting the Terms and Conditions, the Customer consents to all provisions of the Terms and Conditions and undertakes to comply with them.
Acceptance of the Terms and Conditions is voluntary, but necessary for the conclusion of a Contract and the placing of an Order by the Customer.
The Seller sells Products and provides Services by electronic means in accordance with the Terms and Conditions and the provisions of law.
In matters not regulated in the Terms and Conditions, the provisions in force in the territory of the Republic of Poland shall apply, in particular:
1. the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Dz.U. z 2024 r. poz. 1513 ze zm.);
2. the Act of 23 April 1964 – Civil Code (Dz.U. z 2025 r. poz.1071 ze zm.);
3. the Act of 30 May 2014 on Consumer Rights (consolidated text: Dz.U. z 2024 r. poz. 1796 ze zm.);
4. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the GDPR).
Information about the Products, in particular their descriptions, technical parameters and prices, does not constitute an offer within the meaning of the Civil Code, but merely an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The sale and delivery of Products is carried out in selected countries of the European Union, in particular in the territory of:
1. the Republic of Poland,
2. the Federal Republic of Germany,
3. the Republic of Austria,
4. the Kingdom of Belgium,
5. the Kingdom of the Netherlands,
6. the French Republic.
  (hereinafter the "Territory").
The Online Store website is operated in Polish, English, German and French.

2. DEFINITIONS

The terms used in the Terms and Conditions shall have the following meanings:

Terms and Conditions – this document setting out the rules for concluding and performing sales contracts in the Online Store and for the provision of Services by electronic means;
Online Store/Store – the website operated by the Seller, available at: https://ondaflo.com , https://ondaflo.de , https://ondaflo.pl , together with all subpages constituting an integral part thereof, enabling the purchase of Products from the Seller;
Seller – Ondaflo spółka z ograniczoną odpowiedzialnością with its permanent place of business in Konin, ul. Leszczynowa nr 23, postal code 62-500 Konin, using NIP number 6653083394, REGON 54377602000000;
Product – a movable item offered for sale via the Online Store;
User – any person (a natural person, a legal person or an organisational unit with legal capacity) who lawfully uses the Online Store;
Customer – a User who has registered a Customer Account in the Seller's Online Store, or has purchased a Product with registration, or has purchased a Product without registration;
Consumer – a consumer is understood to be a natural person performing a legal transaction with an entrepreneur that is not directly related to that person's business or professional activity, as well as an Entrepreneur with Consumer Rights;
Entrepreneur with Consumer Rights – a natural person concluding a Contract directly related to their business activity, where it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of their business activity as disclosed under the provisions on the Central Register and Information on Economic Activity;
Registration - a one-time action consisting in the creation by the User of a Customer Account in the Seller's Online Store, carried out using the administration panel made available by the Seller on the Store's website;
Customer Account – a set of data identified by a login and password identifying the Customer, together with technical settings created for the Customer at their request within the Online Store, as well as the order history, enabling the use and management of orders in the Online Store;
Login – the action of entering a sequence of characters (login and password) necessary to gain access to the Customer Account. The login is set independently by the Customer during the Registration process;
Order Form – an electronic form available on the Platform's website guiding the User through the Order process for the purchase of digital Products or Services;
Order - a declaration of will by the Customer expressing a direct intention to conclude a distance Contract, submitted using means of distance communication, specifying the Product as well as the information necessary for the conclusion and performance of the Contract indicated in the content of the Order, such as the method of payment, the method of delivery and the Customer's details;
Electronic Payment System – an electronic payment system through which payment for the ordered Product can be made, operating on the basis of the separate terms and conditions of the entity operating the given service (e.g. Przelewy24);
Civil Code - the Act of 23 April 1964 – Civil Code (consolidated text: Dz.U. z 2025 r. poz. 1071 ze zm.);
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (consolidated text: Dz.U. z 2024 r. poz. 1796 ze zm.),
Services provided by electronic means – free and voluntary services provided by the Seller by electronic means via the website, consisting in browsing the information published on the Store's website, the presentation of Products, making available the Order Form enabling the placing of an order, as well as making available the contact form and the Newsletter service.
Newsletter – a free service (requiring the User's prior consent to its provision) consisting in the regular/periodic automatic receipt by the User, at the e-mail address provided by them, of commercial information related to the Store's offer, in particular information about the current range of Products; the Newsletter service is provided for an indefinite period, and the User may at any time and without giving any reason cancel the Newsletter service with immediate effect by submitting a request via the opt-out option available in every message received as part of the Newsletter service.

3. MINIMUM TECHNICAL REQUIREMENTS

The use of the Store requires:
1. a device with internet access,
2. an up-to-date web browser,
3. an active and properly configured e-mail account,
The Seller takes all measures to ensure the security of connections to the Store.
The User should, where possible, take measures related to the security of connections to the Store (e.g. by installing antivirus software).
Despite exercising the utmost diligence and using appropriate systems protecting against harmful actions of third parties, the use of the Store's website may involve potential risks. The Seller identifies risks that should be taken into account by the Customer, in particular: the possibility of receiving unsolicited commercial information, the possibility of fake electronic messages being sent on behalf of the Seller ("phishing"), the possibility of unauthorised interception of or access to correspondence ("spyware"), or the possibility of malicious software operating.
The Seller shall not be liable for:
1. damage arising from the use of or inability to use the Store, as well as damage resulting from the direct or indirect use of the information contained on the Store's website,
2. the actions of third parties operating the hardware and software ensuring the proper and uninterrupted operation of the internet,
3. damage resulting from damage to the User's computer hardware or its resources in connection with the use of the Store, in particular as a result of computer viruses and other malicious software entering the User's IT system,
4. the unavailability of the Store arising in connection with a failure of the telecommunications system, and for other consequences of the faulty operation of telecommunications links and damage caused by them, regardless of the cause.
5. damage resulting from the provision of incomplete or untrue information in the content of the Order Form.
No e-mail or text messages containing an obligation to install software, demands for payment, reminders, requests to provide passwords etc. are sent via the Store. If any of the above circumstances is found, the User is obliged to notify the Seller immediately by contacting them by e-mail at: support@ondaflo.com

4. RULES FOR USING THE STORE

In order to use the Store's offer, the Customer is obliged in particular to:
1. comply with the provisions of the Terms and Conditions;
2. use the Online Store in a manner that does not interfere with its functioning, in particular through the use of specific software or devices;
3. refrain from actions such as: sending or posting unsolicited commercial information in the Online Store, undertaking IT activities or any other activities aimed at obtaining information not intended for the Customer;
4. use the products and services offered by the Seller in a manner consistent with the laws in force in the territory of the Republic of Poland, the provisions of the Terms and Conditions, as well as the customs adopted in the given area;
5. refrain from supplying and transmitting content prohibited by applicable law;
6. use the services offered by the Seller in a manner that is not burdensome for other Customers or for the Seller, with respect for their personal rights (including the right to privacy) and all rights to which they are entitled;
7. use any content published within the Online Store that is protected by copyright held by the Seller or third parties solely within the scope of permitted personal use. Use of the content beyond that scope is permitted solely on the basis of express consent granted by the authorised person.
The Seller reserves the right to temporarily suspend sales within the Online Store due to maintenance work or work related to the modification of the services, and to modify the Store in any way without notice of such intention, as well as to delete a Customer Account in the event of a break in its use lasting longer than 12 (twelve) months.
Exclusive rights to the content made available within the Online Store (photographs, descriptions etc.), in particular moral and economic copyrights, related rights, the name of the Online Store, the logotype, the trademark, its constituent graphic elements, software and database rights, are subject to legal protection and are vested in the Seller or in entities with which the Seller has concluded appropriate agreements.
Product photographs published in the Store are for illustrative purposes. The colours of the products may differ slightly from the actual ones due to the individual settings of the Customer's computer equipment (e.g. colour saturation, proportions)

5. ORDERS

Users entitled to place orders for Products offered by the Online Store are Users:
1. holding the status of a registered Customer in the Online Store,
2. not holding the status of a registered Customer in the Online Store – making purchases without going through the account registration procedure (purchase without registration).
The status of a registered Customer of the Online Store is obtained after:
1. correctly completing the registration form available on the Store's website and the Customer setting a login and password, and
2. activating the account by clicking on the activation link sent to the Customer's e-mail address,
  
  subject to the following:
  1. during registration, the Customer's e-mail address is required,
  2. the login and password are confidential; the Customer is obliged not to disclose the access password to any third party and bears sole responsibility for damage caused as a result of its unauthorised disclosure;
  3. with each subsequent order, the Customer uses the previously set login and password. After using the login and password set by the Customer, the Customer has the option of updating the data provided during registration in the customer account;
  4. the Customer accepts the necessity of having a current and active e-mail address in order to create and use the Customer Account and to make purchases via the Online Store;
  5. the e-mail address indicated by the Customer during the Registration process or when making purchases is used for correspondence related to sales within the Online Store.
Orders from Customers are accepted:
1. 24 hours a day (with the proviso that an Order is processed only during the Online Store's working hours, i.e. between 9:00 a.m. and 3:00 p.m.
2. via the Seller's website or via platforms such as Amazon, eBay, Allegro.
In order to effectively place an Order for a Product, the Customer should perform at least the following actions:
1. select the type of Product,
2. select the colour/size of the product
3. select the number of units of the Product;
4. provide at least the following data:
  1. the Customer's first name and surname or business name (together with the first name and surname of the person placing the order on their behalf),
  2. the Customer's home address or registered office address,
  3. the delivery address for the order (if different from the home or registered office address),
  4. NIP number (in the case of a purchase as an entrepreneur),
  5. a contact telephone number,
  6. a contact e-mail address,
5. select the payment method,
6. select the delivery method,
7. confirm the order by clicking "Order with an obligation to pay",
8. make the payment using the fast payment method.
While the Order is being placed, the Seller provides the Customer with information on the approximate time of fulfilment of the Order. By submitting the instruction "Order with an obligation to pay", the Customer accepts the order fulfilment time previously indicated to them.
The contract with the Customer is concluded at the moment the instruction "Order with an obligation to pay" is submitted.
If the Customer fails to make payment, the order will be cancelled, which means the Seller's withdrawal from the contract.
After placing an order, the Customer receives by e-mail:
1. confirmation of receipt of the Order,
2. confirmation of acceptance of the Order for fulfilment,
3. dispatch confirmation,
4. an invoice,
5. the terms and conditions or a link to the Terms and Conditions.
Fulfilment of the order begins once the payment for the placed Order has been credited to the Seller's bank account and the Seller has confirmed acceptance of the Order in the form of an e-mail message addressed to the Customer.
The Order is fulfilled within the time indicated to the Customer when placing the Order.
In a situation where, for reasons beyond the Seller's control, the Order cannot be fulfilled due to the unavailability of the Product, the Customer will be informed of this immediately, but no later than within 3 business days from the date of placing the Order. In such a case, the Seller will refund the amount received from the Customer for the unfulfilled Order. Instead of a refund, the Customer may agree to an extension of the order fulfilment time.
If the Customer is in delay in indicating the missing specification of the Product or the exact place of delivery of the Product, the Seller may withdraw from the contract after the expiry of an additional deadline set for the Customer by e-mail or telephone.
The place of fulfilment of the order may be specified within the Territory.

6. PRE-SALE (PREORDER)

The Store enables Customers to place orders on a pre-sale basis (hereinafter: "Preorder") for Products which, at the time of placing the Order, are not yet available in regular sale or have not yet been placed on the market.
Placing an Order in Preorder mode constitutes the conclusion of a sales contract on the terms set out in these Terms and Conditions, subject to the specific provisions indicated in the description of the given Product.
Information that a given Product is available only in Preorder mode is clearly marked on the Product page
Before placing a Preorder, the Customer is informed of:
1. the estimated time of fulfilment of the order (dispatch or making the Product available);
2. the nature of the estimated fulfilment time and the possibility of its change;
3. all essential characteristics of the Product known as at the date of placing the order.
The Store confirms acceptance of a Preorder immediately, no later than within 24 hours of its placement, by sending a confirmation to the Customer's e-mail address.
The estimated time of fulfilment of a Preorder (dispatch of the Product) is stated each time on the Product page and in the order confirmation.
The fulfilment time is approximate. The Store undertakes to inform the Customer immediately – no later than within 7 days – of any change to the estimated fulfilment time, indicating the new expected date.
If the Product is not fulfilled (dispatched) within the time indicated in the order confirmation or within the time resulting from the most recent update, the Customer has the right to set an additional fulfilment deadline for the Store and, after its ineffective expiry, the right to withdraw from the contract in accordance with Article 543 of the Civil Code or on general terms.
If fulfilment of a Preorder proves impossible for reasons beyond the Store's control (in particular as a result of the manufacturer's failure to produce the Product, discontinuation of production or force majeure), the Store shall immediately inform the Customer of the obstacle that has arisen and of the cancellation of the order.
In the situation referred to in section 9, the Store shall refund to the Customer all payments made by them within 14 days from the date of informing the Customer of the cancellation of the order, without deducting any handling fees.
Cancellation of an order by the Store does not exclude the Customer's rights arising from generally applicable provisions of law.
The provisions of the Terms and Conditions apply to complaints regarding Products purchased in Preorder mode.

7. PRODUCT PRICES

All Product prices displayed in the Store are gross prices, i.e. they include value added tax (VAT) at the rate applicable to the given goods.
The VAT rate included in the price of the goods depends on the European Union Member State to which the goods are to be delivered (the country of destination), in accordance with the provisions on intra-Community distance sales of goods (ICDSG).
The price of the goods displayed to the Buyer in the Store is each time recalculated and displayed taking into account the VAT rate applicable in the country of delivery, once the Buyer has indicated the delivery address or selected the country of destination. Before the Buyer indicates the country of delivery, prices may be displayed using the Polish VAT rate – in such a case, the Store clearly informs of this fact.
The final price of the goods, taking into account the applicable VAT rate of the country of delivery, is displayed to the Buyer at the latest at the order summary stage, before the Buyer makes a declaration of will to conclude the contract (before clicking the button confirming the order with an obligation to pay).
The prices of goods do not include delivery costs, which are indicated separately when placing the Order.
The price of the product is determined individually depending on the specification of the Product indicated by the Customer when placing the order.
The Seller offers free delivery for Orders with a value exceeding 500 PLN.

8. PAYMENT AND DELIVERY METHODS

The Seller enables the following payment methods for an Order:
1. payment cards: Visa, Mastercard, American Express, Maestro, UnionPay
2. BLIK, Bancontact, Przelewy24
3. digital wallets: Apple Pay, Google Pay
Delivery will be carried out via the apaczka.pl service.
The Seller does not provide a carry-in service. It is recommended to arrange assistance for the carry-in process.
The Buyer is obliged to provide a correct and complete delivery address.

9. RETURNS (WITHDRAWAL FROM THE CONTRACT)

The Consumer has a statutory right to withdraw from the sales Contract within 14 days from the date of delivery of the Product.
To exercise the right of withdrawal, the Seller must be informed, within 14 days from the date of delivery of the Product, of the decision to withdraw from the contract by means of an unequivocal statement submitted via the return form on the Store's website https://ondaflo.com, https://ondaflo.de, https://ondaflo.pl, or by e-mail to: support@ondaflo.com The model withdrawal form may also be used, although this is not obligatory (Annex 1 to the Terms and Conditions). To meet the withdrawal deadline, it is sufficient to send the Seller information regarding the exercise of the right of withdrawal from the contract before the expiry of the 14-day period.
In the event of withdrawal, the contract is deemed not to have been concluded. In such a case, the Seller will refund the payment received from the Customer, provided that the Customer sends the returned Product back in a condition consistent with the provisions below.
In any event, the Seller may withhold the refund of payments received from the Consumer until the Product has been received back and the return has been accepted.
The direct costs of delivering the Product returned as a result of withdrawal from the contract to the Store are borne by the Consumer. In the event of withdrawal from a contract for the sale of a Product which, due to its nature, cannot be returned by ordinary post, the return costs may vary depending on the actual weight of the Product, its shape (in particular the length of the longest side of the Product), the distance from the place of dispatch to the place to which the Product is returned, and the transport/courier company whose services the Consumer uses.
The Customer is liable for any diminished value of the goods resulting from handling them in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the goods. NOTE: "Establishing the nature, characteristics and functioning of the goods" means only trying out and trying on the goods in a manner that is possible and customarily accepted in brick-and-mortar stores.
The returned Product should be packed in an appropriate manner, ensuring no damage during transport; furthermore, the Product should be packed in its original undamaged packaging.
If the returned Product is damaged or does not meet the conditions referred to in sections 7-8 above, the Seller has the right to reduce the refunded amount by the part by which the value of the Product has diminished, and if this is impossible – to refuse to refund the price.
The Product should be returned to the Seller's address: ZWROTY – SKLEP ONDAFLO Sp.z.o.o ul. Leszczynowa 23, postal code 62-500 Konin.
The refund will be made using the same payment method used by the Customer in the original transaction, unless the Customer expressly agrees to a different solution.
The provisions of this paragraph do not apply to Customers who are not Consumers or Entrepreneurs with Consumer Rights.

10. COMPLAINTS

The Seller is liable for the conformity with the contract of Products purchased in its Store by a Customer who is a Consumer. The basis and scope of the Seller's liability towards Customers who are Consumers in the event of non-conformity of the Product with the contract, and the rights of such Customers, are set out in Article 43a et seq. of the Consumer Rights Act.
Complaint claims are examined on the basis of the proof of purchase presented by the Customer or the Order number.
Complaints should be submitted using the complaint form available on the Store's website: https://ondaflo.com , https://ondaflo.de , https://ondaflo.pl , or by e-mail to: support@ondaflo.com
In the complaint submission, the Buyer indicates:
1. information regarding the order (number, order date, invoice number),
2. the Customer's details (first name, surname, address, e-mail address),
3. information regarding the Product complained about (date of lodging the complaint, date the defect was found, product name, price, number of units of the Product complained about,
4. photographic documentation of such Product (allowing the complaint to be assessed)
5. a description of the defect,
6. the expected solution (specification of the Customer's demand). The Customer may demand a price reduction or withdraw from the contract if the defect is material, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective Product with one free from defects. This limitation does not apply if the Product has already been replaced by the Seller or the Seller has failed to comply with the obligation to replace the item with one free from defects. The reduced price should remain in such proportion to the price resulting from the contract as the value of the item with the defect bears to the value of the item without the defect
NOTE: The Customer is under no automatic obligation to send the Product back. The Seller decides whether the Product should be sent back for verification of the existence of the defect. If sending the defective Product proves necessary, the Seller will contact the Customer on this matter, agreeing on the form of delivery.
If the Goods need to be sent back, the Seller notifies the Customer thereof and sends them a shipping label together with an order for collection by a courier on the indicated day.
The Customer may be asked to provide additional information necessary for the examination of the complaint.
A Consumer's complaint is examined within 14 days from the date of receipt of a complete submission. The Customer receives the decision on the complaint at the e-mail address provided in the complaint submission.
If, after examining the Product, the complaint proves to be unjustified, in particular where there is no defect or the defect arose for reasons attributable to the Customer (e.g. as a result of improper use or unauthorised modifications), the Seller:
1. sends the Product back to the Customer at the address indicated in the complaint submission, and
2. charges the Customer with the costs of transporting the Product incurred in connection with the examination of the unjustified complaint – whereby the Customer will each time be informed of the amount of these costs before the Goods are sent back and will be obliged to cover them within the period indicated by the Seller.
After the conclusion of the complaint procedure, the Consumer may make use of out-of-court methods of examining complaints and pursuing claims, in particular the mediation procedures provided by the voivodeship inspectorates of the Trade Inspection or the permanent consumer arbitration courts operating at the Voivodeship Inspectorates of the Trade Inspection. Detailed information on out-of-court methods of examining complaints and pursuing claims, as well as the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, and the Voivodeship Inspectorates of the Trade Inspection. Important information in this respect can also be obtained on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl. The use of out-of-court methods of examining complaints and pursuing claims is voluntary and may take place only if both parties to the dispute consent to it. The above provision is for information purposes only and does not constitute the Seller's consent to participate in out-of-court methods of examining complaints and pursuing claims (dispute resolution).
With respect to a Customer who is neither a Consumer nor an Entrepreneur with Consumer Rights, in accordance with Article 558 § 1 of the Civil Code, the Seller's liability under the statutory warranty for the Product towards such a Customer is excluded.

11. PROTECTION OF PERSONAL DATA

The controller of the personal data of the User and the Customer is the Seller.
The provision of personal data by the Customer is voluntary, but necessary for the purpose of creating a Customer Account, placing an order and concluding a contract for the sale of a Product.
Detailed information on the processing and protection of personal data is available at https://ondaflo.com , https://ondaflo.de , https://ondaflo.pl, including in the "Privacy Policy" tab and in the information clauses dedicated to the individual forms published on the website.

12. FINAL PROVISIONS

In all matters not regulated in the Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular:
1. the provisions of the Act of 18 July 2002 on the provision of services by electronic means (Dz.U. z 2020 r., poz. 344 ze zm.),
2. the provisions of the Civil Code,
3. the provisions of the Consumer Rights Act.
The provisions of the Terms and Conditions do not exclude or limit any rights of the Consumer in respect of defects in the Products to which the Consumer is entitled under mandatory provisions of law. In the event of a conflict between the provisions of the Terms and Conditions and mandatory provisions of law granting rights to the Consumer, those provisions shall prevail.
The content of the Terms and Conditions is available free of charge to all Customers in electronic form on the Store's website https://ondaflo.com , https://ondaflo.de , https://ondaflo.pl
The Seller reserves the right to amend the Terms and Conditions (subject to prior notification of the Customer of such an amendment by e-mail sent 30 days in advance) solely in the event of an amendment to the provisions of law governing the sale of Products or the provision of services by electronic means by the Seller affecting the mutual rights and obligations set out in the contract concluded between the Customer and the Seller, or in the event of a change in the interpretation of the above provisions of law as a result of court rulings or recommendations of the authorities competent in the given area, as well as in the event of a change in the manner of providing services caused solely by technical or technological considerations (in particular updates to the technical requirements concerning browsers, payment methods and delivery methods) indicated in these Terms and Conditions. An amendment to the Terms and Conditions does not affect sales contracts concluded by the Customer and the Seller before the amendment to the Terms and Conditions.
These Terms and Conditions enter into force on 1.05.2026 and apply to sales contracts concluded from that date.